Service Policies

Important Information

Bookings & Treatments

Bookings are essential for all treatments. Please phone your preferred therapist on the numbers provided in the “Book with One of Our Practitioners” section.

You can also book using our online system, via email or social media.

Group Bookings require a 50% deposit and at least 5 days notice to change any details.

Prior to attending your appointment, please fill out the following online consultation form here:
If you can advise us upon arrival that you have already filled this out, it would be appreciated.


Payment is accepted by Visa, Mastercard, Eftpos, cash, direct deposit or PayPal only. We also accept Zip Pay.

Health Issue

Please advise in advance if you have any special health considerations that may affect your treatment such as pregnancy,high blood pressure, diabetes, allergies, infection, etc. Some conditions may require you to obtain doctor approval prior to your treatment or may prohibit you from receiving treatment (ie bacterial and/or viral infections).

Cancellation fees

We will always do our best to accommodate any situation where you may need to reschedule or cancel your existing appointment, however due to the number of no shows and the fact that staff are on site specifically for client appointments, the following cancellation policy will be enforced:

LESS THAN 24 HOURS NOTICE OF CANCELLATION (with notice by message) :

Gift Certificates

Gift Certificates are available in person at the salon, online here, by phone or email, and will be delivered by post or email as required. Gift certificates are not refundable or redeemable for cash.

What to wear

For many of the treatments it is required that you change down to your underwear in order to access the parts of the body receiving therapy. Appropriate draping techniques are used at all times to ensure your privacy and Botanique is particularly attentive to those who are more modest.

Product Information

Our products are cruelty free and contain little or no harmful chemicals such as propylene glycol, sodium laureth sulfate (SLS), synthetic colors and preservatives. Botanique products are also free from common natural allergens such as lanolin. If you do experience any irritation, discontinue use immediately. Shelf life of unopened products is up to 1 year if kept out of direct heat.  Once opened, use within 6 months is recommended.

Please be aware that some aromatherapy oils may cause skin irritation; read all ingredients listed carefully before purchasing.

If pregnant avoid Aniseed, Angelica, Basil, Cedarwood, Cinnamon, Clary Sage, Cypress, Juniper, Jasmine, Hyssop, Marjoram, Parsley, Peppermint, Rosemary and Sage. If you want to be particularly cautious, avoid Lavender in the first four months of pregnancy. Citrus oils such as Bergamot, Grapefruit, Lime, Lemon, Neroli, Orange and Petit grain can cause photosensitivity and should not be used prior to going in direct sunlight. Do not use Cinnamon if you suffer from haemophilia or severe kidney or liver disease. Do not use Eucalyptus, Fennel, Hyssop, Wormwood, Cypress, Ginger, Rose, Rosemary, Sage or Thyme if you suffer from high blood pressure or epilepsy.